Please be as descriptive as possible and include all relevant details including your device make/model, SIM ID or phone number(s), order number, current location, and more.
Issue Type
(For existing customers only) Provide your assigned phone number (10 digits) or your SIM ID (19 digits).
If your request is related to a specific order, please provide the order number(s) we assigned you.
Enter the make and model of the device you are using. Also include the name of the carrier you purchased the device from (example: TELUS iPhone 6S Plus, Koodo Samsung Galaxy S6)
