If you're unhappy and want to talk to us, the first option would be to contact our Customer Care Team by submitting a request.
There is an internal escalation process should you not be happy with the resolution provided by our Customer Care Team.
If you are still not satisfied, you can reach out to the Commissioner for Complaints for Telecommunications Service. CCTS is an agency independent of the telecommunications industry, whose mandate is to resolve complaints of individual and small business retail customers about their telecommunications services. To learn more about CCTS, you may visit the website at www.ccts-cprst.ca or call them toll-free at 1-888-221-1687.