A locked phone means that you're only able to use it with a SIM card from the carrier that originally sold the phone. If you originally purchased your device from a carrier at a discounted price, it's likely locked to that carrier.
If your phone is locked, you still have options:
Contact your current wireless provider
New phones purchased in Canada after December 1st, 2017 should be unlocked upon purchase. Any device purchased in Canada before this date can be unlocked for free through the original carrier.
For devices purchased outside of Canada, your mobile provider will unlock your phone for a small fee. Certain conditions may apply. Contact them and ask for a phone unlock.
If you purchase an unlocked Samsung device from Costco, Staples, or another third-party retail location, please click here for more information on using your Roam Mobility SIM card with this device.
Find an unlocking service
For most phones you can use a third-party unlocking service to unlock your phone. Typically an independent mobile phone store or an online unlocking service will work.
It works by sending them your device IMEI (it's like a unique barcode for your phone) and they will send you back the unlock code and instructions.
If you prefer to have your phone unlocked in person, visit a local cell phone repair shop. Many offer unlocking services for most phones, but it’s always a good idea to call ahead to make sure they can unlock your specific make and model.