When you purchase an unlocked Samsung device from Costco, Staples, or another third-party retail location, you will also need to request an unlock code from the retail location or contact Samsung to obtain the code. If you contact Samsung, you will need to provide your device's serial number and IMEI.
These phones will automatically lock to the first carrier SIM inserted into them, but this does not include Roam Mobility SIM cards. If you insert a Roam SIM card, the device will prompt you for the unlock code.
If you initially insert your Canadian carrier SIM card, the phone will automatically lock to your carrier, and when you switch it for your Roam Mobility SIM card, you will need to enter the unlock code upon restarting the device.
Details apply to the following Samsung devices:
- Galaxy S7 & S7 Edge
- Galaxy A5
- Galaxy J1
- Galaxy J3
- Galaxy Grand Prime